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Answering Services Representative Sr.
WACO TX 76702
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-90666778

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Baylor Scott & White Health

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Answering Services Representative Sr.
The Answering Services Representative Senior is under the general direction of the Manager and Team Lead, complements the Answering Services department. The Answering Services Representative Senior will serve as a critical point of contact for internal and external guests when greeting them, recording their requests, and pursuing their requests to a resolution; a lack of accuracy or completeness, or unnecessary delay, can result in adverse outcomes. The Answering Services Representative Senior serves as a mentor and trainer to the team. Core competencies of the department include directory assistance, emergency operator services and page operator services.

The ideal Answering Services Representative Senior has excellent interpersonal and customer service skills, verbal and written communication skills, respects cultural norms of diverse groups of people, and has a desire and ability to learn and excel.

* Location/Facility - Hillcrest Medical Center - Waco

For more information on the facility, please click our Locations link.

* Specialty/Department/Practice - Customer/Admin Support

* Shift/Schedule - PRN - Saturdays 6:30am-3pm, and as needed throughout the week

* Benefits - Our competitive benefits package includes*:

* Immediate eligibility for health and welfare benefits

* 401(k) savings plan with dollar-for-dollar match up to 5%

* Tuition Reimbursement

* PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!


* Minimum of one year experience required

* Associate degree or experience equivalent

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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